If You Haven't Received an
Email Reply Yet
If you are finding that
you are not receiving any reply from us even after emailing us a
couple of times without response then there is probably a problem with
your email account. We ask that you check your email return address or
supply us with an alternative email address if this happens.
There are occasions where our email reply gets bounced back to us for
various reasons including "Account inactive", "Account is over Quota",
"Host unknown", "Service unavailable". Sometimes people simply mistype
their email in the support box and we are unable to reply.
customers have had their email filters set too high (such as in
Hotmail) and their reply simply gets sent to their junk emails folder.